Liga365 Privacy Policy

This Privacy Policy ("Policy") describes how Liga365 ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at liga365.cam ("the Platform"), collects, uses, discloses, stores, and protects personal information provided by or collected about users ("Player", "you", "your") of the Platform.

Liga365 is committed to protecting your privacy and handling your personal data with integrity, transparency, and in compliance with applicable data protection laws and regulations. We encourage you to read this Policy in full before registering an account or submitting any personal information to us.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing activities described herein.

The following terms have the meanings set out below throughout this Policy:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, identification number, contact details, location data, and online identifiers.
• "Processing" — Any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — Liga365, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — Any third party that processes Personal Data on behalf of Liga365 under contractual instruction.
• "KYC" — Know Your Customer, the identity and age verification process conducted on all account holders.
• "Cookies" — Small text files placed on your device by the Platform for functionality, analytics, and session management purposes.
• "Consent" — Freely given, specific, informed, and unambiguous agreement to the processing of your Personal Data.

Liga365 collects the following categories of personal data in connection with the provision of our services:

We collect personal data through the following means:

• Direct submission — Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated technologies — Technical data collected automatically as you interact with the Platform, including cookies, server logs, and session tracking tools.
• Third-party payment providers — Financial data received from Malaysian payment partners (DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks) in connection with deposit and withdrawal transactions.
• Identity verification providers — Data returned by third-party KYC verification services used to confirm your identity and age eligibility (21+).
• Fraud and security monitoring tools — Signals from security infrastructure used to detect and prevent fraudulent activity, money laundering, and account compromise.

Liga365 processes your personal data only for specific, legitimate purposes. The primary purposes and their corresponding legal bases are as follows:

• Contract performance — Processing necessary to provide the betting and casino services you have registered for, including account management, transaction processing, and customer support.
• Legal obligation — Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements (21+), and regulatory reporting obligations.
• Legitimate interests — Processing for fraud prevention, platform security, abuse detection, and service improvement, where those interests are not overridden by your privacy rights.
• Consent — Processing for optional activities such as marketing communications and personalised promotions, conducted only where you have provided explicit opt-in consent.

All personal data processed by Liga365 is handled in accordance with the following principles:

• Lawfulness, fairness, and transparency — Data is processed on a lawful basis and in a manner that is fair and transparent to you.
• Purpose limitation — Data collected for a specific purpose is not used for incompatible secondary purposes without your explicit consent.
• Data minimisation — We collect and retain only the data that is strictly necessary for the purposes identified in this Policy.
• Accuracy — Reasonable steps are taken to ensure that personal data is accurate and, where necessary, kept up to date. You may update your account details at any time via the account settings section.
• Storage limitation — Personal data is retained only for as long as necessary to fulfil the purposes described herein or as required by law.
• Integrity and confidentiality — Appropriate technical and organisational measures are implemented to protect data against unauthorised access, loss, or destruction.

Liga365 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment service providers — Malaysian payment partners including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect, solely for the purpose of processing deposits and withdrawal transactions in MYR.
• Identity verification providers — Third-party KYC service providers engaged to verify your identity and age eligibility (21+).
• Technology and infrastructure providers — Cloud hosting, content delivery, and security service providers engaged under data processing agreements that prohibit secondary use of your data.
• Regulatory authorities and law enforcement — Competent regulatory bodies, law enforcement agencies, or courts where disclosure is required by applicable law, court order, or regulatory mandate.
• Fraud prevention agencies — Organisations that assist in the detection and prevention of fraud, money laundering, and other financial crime.

Liga365 retains personal data for as long as your account remains active, and thereafter for such additional periods as are required by law or legitimate business necessity. Indicative retention periods are as follows:

• Account and identity data — Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to fulfil anti-money laundering and regulatory record-keeping obligations.
• Financial transaction records — Retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements.
• KYC documents — Retained for the period required by applicable law, typically five (5) years post-account closure.
• Customer support communications — Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data — Retained for up to two (2) years for analytics and security purposes.

Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised.

Liga365 implements a comprehensive set of technical and organisational security measures to safeguard your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data at rest, including identity documents and financial records
• Multi-factor authentication and role-based access controls limiting internal access to personal data
• Regular security audits, vulnerability assessments, and penetration testing of the Platform
• Automated fraud detection and anomaly monitoring systems
• Staff training on data handling, privacy obligations, and information security best practices

Whilst Liga365 takes every reasonable measure to protect your personal data, no transmission over the internet or electronic storage system is completely immune to risk. You are responsible for maintaining the confidentiality of your account login credentials and for notifying us immediately if you suspect any unauthorised account access.

Liga365 uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are in use:

• Essential Cookies — Required for the Platform to function. They enable core features such as account login, session management, and security. These cannot be disabled without impairing Platform functionality.
• Functional Cookies — Remember your preferences such as language settings, preferred payment method, and display preferences to personalise your experience.
• Analytics Cookies — Collect aggregated, anonymised data about how players use the Platform to help us understand usage patterns and improve site performance.
• Security Cookies — Assist in identifying and mitigating fraudulent activity, bot traffic, and account takeover attempts.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform. For detailed information on the specific cookies in use, please contact our support team.

Subject to applicable law, you have the following rights in relation to your personal data held by Liga365:

To exercise any of the above rights, please contact our Data Privacy team via live chat or by emailing [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

The Liga365 Platform is strictly intended for use by persons aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the KYC process for all registered accounts. Any account found to have been registered by a person under the age of 21 will be immediately suspended, and any deposited funds (excluding bonus funds) will be returned to the depositor after identity verification.

If you believe that a minor may have accessed the Platform or registered an account, please contact our support team immediately so that we can take appropriate action.

Liga365 operates internationally and your personal data may be transferred to, stored in, or processed in countries other than Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law.

Safeguards employed include contractual data protection clauses incorporated into agreements with third-party processors, ensuring that recipients maintain data security standards consistent with this Policy.

Liga365 reserves the right to update or modify this Privacy Policy at any time. Changes will take effect upon publication on the Platform. Where changes are material, we will provide advance notice via email or an in-platform notification to registered users.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints about how Liga365 handles your personal data, or if you wish to exercise any of your data rights, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the Platform — the fastest way to reach a support agent.
• Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Subject Request" for prompt routing.

We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 calendar days. For complaints that we are unable to resolve to your satisfaction, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

For responsible gambling concerns, self-exclusion requests, or account limit adjustments, please visit our dedicated Responsible Gambling page or speak with our 24/7 support team.